Hybrid AV & IT Technician – Cisco/Zoom Rooms

1872 Consulting; Los Angeles (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

1872 Consulting seeks an AV Technician + IT Technical Support specialist in a hybrid role in Century City, CA. The role focuses 75% on AV tech support with 25% IT support, providing escalated tier 2 assistance for AV and IT systems.

You will manage Cisco/Poly/Tandberg/Crestron systems, Zoom rooms, and standard M365/Mac/PC environments while delivering professional, client-facing service in a corporate setting.

Qualifications

• 5+ years of AV/IT support experience.
• Experience with Cisco, Tandberg/Polycom/Crestron.
• Experience supporting Macs and PCs.
• Experience supporting iPhones and Androids.
• Strong Microsoft Office proficiency.
• Demonstrated white-glove customer service in professional environments.

Responsibilities

• Provide onsite conference room and AV support, including room readiness checks and live meeting assistance.
• Review meetings to anticipate AV requirements and coordinate with organizers.
• Support Zoom Rooms and installed AV tech (Poly/Cisco touch panels, displays, mics, cameras).
• Diagnose and resolve first-line AV/IT issues; escalate complex ones.
• Provide event support with prep, rehearsals, and onsite coverage.
• Document incidents and coordinate with vendors for resolution.
• Maintain knowledge of AV systems and participate in ongoing training.
• Assist users with hardware, software, network, and mobile device issues.
• Provide Level II hardware support (desktops/laptops, imaging, maintenance).
• Manage software support and third-party apps with IT teams.

Skills

AV/IT support

Cisco systems

Zoom experience

Mac/PC support

White-glove customer service

Tier II support

Microsoft Office

Education

High School Diploma

Bachelor’s Degree in IT/related field

Tools

Zoom

Microsoft Office

VoIP

Networking

Job description

1872 Consulting seeks an AV Technician + IT Technical Support specialist in a hybrid role in Century City, CA. The role focuses 75% on AV tech support with 25% IT support, providing escalated tier 2 assistance for AV and IT systems.

You will manage Cisco/Poly/Tandberg/Crestron systems, Zoom rooms, and standard M365/Mac/PC environments while delivering professional, client-facing service in a corporate setting.