Hybrid AV & IT Support Engineer

QTS Data Centers; Duluth (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligibility

Paid time off

Paid holidays

Stock Purchase Plan

Volunteer days

Tuition assistance

Parental leave

Wellness program

Military benefits

Job summary

QTS Data Centers is seeking an Enterprise IT Support Engineer I – A/V to provide support and troubleshooting for all A/V equipment and spaces, including conference room MTR systems and production auditoriums. This hybrid role also covers related network needs for AV systems.

The ideal candidate has an Associate degree in IT or equivalent experience, 3+ years in corporate A/V, and familiarity with Teams Rooms. US citizenship is required due to federal contracts.

Qualifications

• Associates degree in IT related field or equivalent professional experience.
• Three or more years of A/V experience in a corporate or professional environment.
• Prior experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

Responsibilities

• Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events
• Coordination and participation in design, installation, configuration and commissioning of AV integrated systems
• Run Help request problem tickets
• Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation
• Track and maintain stock levels of A/V equipment

Skills

A/V experience

Microsoft Teams Rooms

IP networking

audio visual components

Troubleshooting

Education

Associates degree in IT related field

Tools

QSYS control systems

Job description

QTS Data Centers is seeking an Enterprise IT Support Engineer I – A/V to provide support and troubleshooting for all A/V equipment and spaces, including conference room MTR systems and production auditoriums. This hybrid role also covers related network needs for AV systems.

The ideal candidate has an Associate degree in IT or equivalent experience, 3+ years in corporate A/V, and familiarity with Teams Rooms. US citizenship is required due to federal contracts.