Senior AV Technician / IT Technical Support Analyst

1872 Consulting; Los Angeles (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

1872 Consulting seeks an AV Technician + IT Technical Support specialist in a hybrid role in Century City, CA. The role focuses 75% on AV tech support with 25% IT support, providing escalated tier 2 assistance for AV and IT systems.

You will manage Cisco/Poly/Tandberg/Crestron systems, Zoom rooms, and standard M365/Mac/PC environments while delivering professional, client-facing service in a corporate setting.

Qualifications

• 5+ years of AV/IT support experience.
• Experience with Cisco, Tandberg/Polycom/Crestron.
• Experience supporting Macs and PCs.
• Experience supporting iPhones and Androids.
• Strong Microsoft Office proficiency.
• Demonstrated white-glove customer service in professional environments.

Responsibilities

• Provide onsite conference room and AV support, including room readiness checks and live meeting assistance.
• Review meetings to anticipate AV requirements and coordinate with organizers.
• Support Zoom Rooms and installed AV tech (Poly/Cisco touch panels, displays, mics, cameras).
• Diagnose and resolve first-line AV/IT issues; escalate complex ones.
• Provide event support with prep, rehearsals, and onsite coverage.
• Document incidents and coordinate with vendors for resolution.
• Maintain knowledge of AV systems and participate in ongoing training.
• Assist users with hardware, software, network, and mobile device issues.
• Provide Level II hardware support (desktops/laptops, imaging, maintenance).
• Manage software support and third-party apps with IT teams.

Skills

AV/IT support

Cisco systems

Zoom experience

Mac/PC support

White-glove customer service

Tier II support

Microsoft Office

Education

High School Diploma

Bachelor’s Degree in IT/related field

Tools

Zoom

Microsoft Office

VoIP

Networking

Job description

Location: Century City, CA

Hours: 9:30am-5:30pm Monday-Friday

Salary: Up to $95K base salary + paid overtime at time and a half (not required to work OT, but opportunities will be available)

Summary:

This is a hybrid AV Technician + IT Technical Support rep, with the primary focus being AV technical support (75%) with traditional IT support being about 25%. But we are looking for individuals to provide escalated tier 2 support both for AV and IT.

For AV: Cisco conferencing systems, Tandberg/Polycom/Crestron (any of these is fine) and Zoom are the key technologies. AVIXA Certified Technology Specialist (CTS) would be a nice to have.

For IT: We are a Microsoft shop, so supporting M365/O365, Laptops (Windows + Mac), Smart Phones (iPhone + Android), Basic Networking and other Software Support.

Professional services environment: You will be supporting business professionals, so we’re looking for candidates who have experience working in professional services environments, to provide white globe customer service.

What you’ll be doing

• Provide onsite conference room and AV support, including proactive room readiness checks, meeting setup, testing, troubleshooting, and live meeting assistance to ensure collaboration spaces are operational and ready for use.
• Review scheduled meetings and events as appropriate to anticipate AV requirements, coordinate with meeting organizers to understand technology needs, and ensure rooms and equipment are prepared and tested in advance.
• Support Zoom Rooms and installed AV technologies, including Poly room systems, Poly and Cisco touch panels, displays, microphones, cameras, speakers, room controls, and related conferencing equipment.
• Diagnose first-line AV and collaboration technology issues, perform appropriate corrective actions, restore service when possible, and elevate complex issues to internal AV resources or vendors as needed.
• Provide AV support for meetings, presentations, office events, and other programs requiring enhanced technology support, including advance preparation, rehearsals or testing when appropriate, and onsite support during the event.
• Proactively identify conference room and AV issues, document incidents and recurring problems, coordinate escalation and vendor support, and follow issues through resolution to maintain reliable room availability.
• Maintain working knowledge of installed AV and collaboration systems and participate in training and professional development to strengthen AV troubleshooting and support capabilities.
• Assist users with computer-related problems involving hardware, software, network connectivity, mobile devices, and remote access. Resolve inquiries efficiently through effective troubleshooting, active listening, and a consistent focus on service excellence.
• Provide Level II hardware support, including desktop and laptop support, visiting office setups, mobile device support, computer imaging and post-image configuration, preventative maintenance, and basic printer troubleshooting.
• Provide software support for applications standard within our environment, including installation, configuration, updates, preventative maintenance, and third‑party application support in coordination with other IT teams and vendors.
• Manage deployed and inventory technology assets and maintain accurate asset records. Coordinate hardware moves, changes, exchanges, and equipment deployments.

Skills we’re seeking

• 5+ years of experience with AV/IT Support
• Open to 2+ years if you have a Bachelor’s Degree or Master’s Degree
• Must have a High School Diploma regardless
• 2+ years of AV support specifically supporting integrated conference room AV systems, including room control interfaces, cameras, microphones, displays, speakers, touch panels, and related collaboration technologies.
• Must have Cisco experience
• Must have either Tandberg, Polycom or Crestron experience
• Must have Zoom experience
• 1+ year of IT support experience specifically
• Must have experience supporting Macs and PCs
• Must have experience supporting iPhones and Androids
• Must have experience supporting Microsoft Office
• Must have experience supporting VoIP
• Must have experience supporting Networking issues
• Must have experience providing white glove customer service in a professional setting

Nice to haves

• Bachelor’s Degree or Master’s Degree, ideally in an IT or AV related field
• Experience working at a law firm, financial services firm or big 4 consulting firm
• A+ Certification
• Experience supporting other IT technologies such as: