Audiovisual (AV) Collaboration Analyst

Request Technology, LLC; Los Angeles (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Request Technology, LLC is seeking an AV Collaboration Analyst to provide onsite audiovisual and collaboration technology support for lawyers and staff, ensuring conference room readiness and reliable meeting equipment.

The role focuses on Zoom Rooms and integrated AV systems, including Poly room systems, Cisco touch panels, displays, microphones, cameras, and room controls, with first-line diagnosis and escalation as needed.

Qualifications

• BA/BS degree or equivalent work experience.
• Minimum 2 years of direct technology support in a high-performance culture.
• Experience with Zoom Rooms or similar video conferencing environments.
• Experience with Windows-based PCs and Microsoft Office.
• Experience with Citrix and enterprise imaging/deployment.
• Experience with VoIP telephony solutions.
• AV system knowledge for Poly, Cisco, and room controls.
• CTS or related certifications preferred.

Responsibilities

• Provide onsite conference room and AV support, including setup and testing.
• Perform room readiness checks and live meeting assistance.
• Support Zoom Rooms and Poly/Cisco AV systems.
• Diagnose first-line issues and escalate when needed.
• Assist with events and meetings with advance prep and testing.

Skills

Zoom Rooms

Onsite support

AV troubleshooting

Conference room technology

Customer service

Communication

First line support

Education

BA/BS degree or equivalent work experience

Tools

Poly Room Systems

Cisco Touch Panels

Displays

Microphones

Cameras

VoIP telephony

Citrix

Job description

*5 days onsite

Looking for an audio visual (AV) support - level 2 support, zoom, poly room system,s poly and cisco touch panels. 2 plus years windows based computers microsoft applications smartphones Citrix VOIP telephone avixa certified technology specialist CTS a plus

The AV Collaboration Analyst provides onsite audiovisual (AV), collaboration technology, and Level II user support, with primary responsibility for conference room readiness and reliable meeting and event technology. The role proactively supports Zoom Rooms and integrated AV systems, prepares and tests meeting spaces, provides live meeting assistance, and serves as the first line of diagnosis and escalation for AV issues. The AV Collaboration Analyst also provides deskside hardware and software support as needed to ensure a consistent, high-quality technology experience for lawyers and staff.

Duties and Responsibilities:

Provide onsite conference room and AV support, including proactive room readiness checks, meeting setup, testing, troubleshooting, and live meeting assistance to ensure collaboration spaces are operational and ready for use.

Review scheduled meetings and events as appropriate to anticipate AV requirements, coordinate with meeting organizers to understand technology needs, and ensure rooms and equipment are prepared and tested in advance.

Support Zoom Rooms and installed AV technologies, including Poly room systems, Poly and Cisco touch panels, displays, microphones, cameras, speakers, room controls, and related conferencing equipment.

Diagnose first-line AV and collaboration technology issues, perform appropriate corrective actions, restore service when possible, and **escalate** complex issues to internal AV resources or vendors as needed.

Provide AV support for meetings, presentations, office events, and other programs requiring enhanced technology support, including advance preparation, rehearsals or testing when appropriate, and onsite support during the event.

Required:

BA/BS degree or equivalent work experience.

A minimum of 2 years of experience providing direct and exceptional technology support in a high-performance culture.

Experience supporting enterprise conference room and collaboration technologies, including Zoom Rooms or similar video conferencing environments, with demonstrated ability to perform room readiness checks, meeting setup, live meeting support, and first-line AV troubleshooting.

Experience supporting Windows-based computers, Microsoft Office applications, smartphones, remote access technologies such as Citrix, and enterprise imaging or deployment solutions.

Experience supporting VoIP telephony solutions.

Preferred:

Law firm or professional services experience.

Experience supporting integrated conference room AV systems, including room control interfaces, cameras, microphones, displays, speakers, touch panels, and related collaboration technologies.

Experience providing technology support for meetings, presentations, and events where advance testing and live support are required.

Experience using and supporting Adobe Acrobat, NetDocuments or similar document management solutions, Zoom Calling, Microsoft Intune, Mac devices in an enterprise environment, and enterprise operating-system deployment tools.

AVIXA Certified Technology Specialist (CTS), A+, ITIL, Microsoft Office Application, or related technical certifications.