Automotive Service Advisor — Customer Care & Solutions

O’Daniel Motor Sales; Service (MS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Optical insurance

Job summary

Odaniel Automotive Group in the United States seeks an experienced Service Advisor to be the primary contact for customers. You will greet customers, schedule appointments, write estimates and invoices, order parts, and ensure every concern is addressed promptly and accurately.

This role combines technical knowledge with strong communication, empathy, and a commitment to outstanding service. You will collaborate with technicians and team members to maintain high standards and foster repeat

Qualifications

• Proven experience as an Automotive Service Advisor or similar role in auto repair.
• Excellent communication and customer service skills, with the ability to manage customer concerns.
• Detail-oriented with strong organizational skills and the ability to manage multiple needs at once.

Responsibilities

• Act as a liaison between the customer and the automotive technicians, scheduling service appointments.
• Provide detailed descriptions of vehicle issues, service requirements, and proposed solutions.
• Find and order parts in a timely manner, balancing availability, quality, and price.
• Manage customer complaints with empathy and professionalism, ensuring satisfaction.
• Foster repeat business by following up on service satisfaction and future needs.
• Maintain high customer service standards throughout the service process, including estimates and invoices.
• Ensure clear written and verbal communication with colleagues and customers.
• Collaborate with the team to maintain a positive work environment and top-tier service.

Skills

Automotive Service Advisor

Customer service

Communication

Tools

Shop management software

Job description

Odaniel Automotive Group in the United States seeks an experienced Service Advisor to be the primary contact for customers. You will greet customers, schedule appointments, write estimates and invoices, order parts, and ensure every concern is addressed promptly and accurately.

This role combines technical knowledge with strong communication, empathy, and a commitment to outstanding service. You will collaborate with technicians and team members to maintain high standards and foster repeat