Service Advisor

Albemarle Chrysler Jeep Dodge Ram; Albemarle (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company matching

Employee discounts on vehicle servicing

Job summary

Albemarle Chrysler Jeep Dodge Ram in Albemarle, North Carolina, is looking for a dedicated Service Advisor to join our automotive service team. The ideal candidate will possess exceptional communication skills and the ability to address customer service needs effectively. Responsibilities include coordinating vehicle services, documenting service requests, and advising customers on necessary repairs.

In addition to a competitive salary with incentives, we offer health, dental, and vision insurance, as well as opportunities for professional growth. If you have a passion for cars and customer service, apply today!

Qualifications

• Experience as a service advisor or similar role, preferably in the automotive industry.
• Strong automotive technology knowledge.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customers requiring automotive services.
• Document customer complaints and service requests.
• Advise customers on maintenance and repair work.

Skills

Customer service experience

Knowledge of automotive technology

Interpersonal communication

Multitasking and prioritization

Proficient in service software

Job description

Job Title: Service Advisor

Job Description

We are seeking a dedicated and customer-focused Service Advisor to become an integral part of our automotive service team. The ideal candidate will have exceptional communication skills and a keen ability to understand and cater to the service needs of our clients. This position involves coordinating vehicle service and repair operations while ensuring a positive and seamless customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers requiring automotive services and repairs.
• Accurately document customer complaints and service requests to ensure effective diagnosis and repair.
• Advise customers on the necessary maintenance and repair work, providing detailed explanations and cost estimates.
• Coordinate with service technicians to ensure timely and effective vehicle servicing.
• Maintain regular communication with customers regarding the status of their vehicle and any changes to service timelines or costs.
• Manage service appointments, ensuring efficient scheduling and allocation of service resources.
• Promote additional services and products that enhance the customer’s vehicle performance and reliability.
• Process customer payments and manage service documentation in accordance with company policies.

Qualifications

• Proven experience in a service advisor or similar customer service role, preferably within the automotive industry.
• Strong knowledge of automotive technology and repair processes.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced work environment.
• Proficiency in using automotive service software and basic computer applications.
• A valid driver’s license and a clean driving record.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Opportunities for professional growth and career advancement.
• Employee discounts on vehicle servicing and repairs.

Join our team and play a crucial role in delivering unparalleled customer service and automotive expertise. If you are passionate about cars and enjoy helping others, we encourage you to apply for the Service Advisor position today.