Hybrid Application Support Analyst — Fast-Paced Support

Vermont Information Processing; Colchester (VT); Hybrid; USD 48.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision and Dental Expense Reimb.

401k Match & Employer Contributions

Life and Disability Insurance

Health Savings and Flexible Spending

Paid Parental Leave

Discounted Gym Memberships

Combined Time Off & Floating Holidays

Flex and Hybrid Schedules

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Zusammenfassung

Vermont Information Processing is seeking an Application Support Analyst to join the RAS Customer Support Team in Colchester, VT. The role focuses on delivering responsive, professional assistance to customers via phone and email while collaborating with internal departments to resolve issues.

The position is full-time with hybrid work requirements; candidates should have strong communication, problem-solving, and attention to detail, plus a college degree and customer service experience.

Qualifikationen

• Excellent verbal and written communication skills.
• Strong ability to analyze and solve problems.
• Attention to detail and accuracy.
• Detail oriented with ability to maintain data confidentiality.
• Reliable and dependable.
• Ability to multitask under pressure.
• College degree and at least one year of customer service experience preferred.

Aufgaben

• Work directly with customers by email or phone.
• Respond promptly to customer inquiries in a professional manner.
• Obtain and evaluate all relevant information to handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Serve as liaison between the customer and various internal departments.
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution.
• Follow up on customer communications and interactions.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Data confidentiality

Multitasking

Reliability

Ausbildung

College degree

Jobbeschreibung

Vermont Information Processing is seeking an Application Support Analyst to join the RAS Customer Support Team in Colchester, VT. The role focuses on delivering responsive, professional assistance to customers via phone and email while collaborating with internal departments to resolve issues.

The position is full-time with hybrid work requirements; candidates should have strong communication, problem-solving, and attention to detail, plus a college degree and customer service experience.