Desktop Support Technician

Compucom Staffing; Rutland (VT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client team onsite in Rutland, VT, providing end-user support and hands-on hardware maintenance. The role requires 1–3+ years of PC hardware/software experience and strong problem-solving abilities.

The ideal candidate will be proficient with PowerShell, Intune, Office365, Windows 10 Pro, imaging, and ticketing systems, and thrive in a fast-paced enterprise environment. Local travel is not required.

Qualifications

• Minimum 1–3+ years supporting PC hardware and software in a business environment.
• Solid desktop fundamentals with experience in scripting and system administration.
• Experience with Office365, Windows 10 Pro, imaging, and ticketing systems is essential.
• Enterprise technology exposure including engineering, manufacturing, or logistics is a plus.

Responsibilities

• Provide end-user support onsite in Rutland, VT, handling requests via ServiceNow and in person.
• Repair, image, and configure desktops, laptops, monitors, printers, and related hardware.
• Maintain and troubleshoot software and peripherals; perform device imaging and setup.
• Assist with hardware changes, IMAC events, and asset management tasks.
• Support server equipment maintenance, backups, and security procedures as needed.
• Diagnose network and application outages and report findings clearly.

Skills

Customer service

Multitasking

Active communication

Problem solving

Education

High school diploma or equivalent

Tools

PowerShell

Intune

Office365

Windows 10 Pro

Imaging

Ticketing systems

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Rutland, VT and provide end-user support.

Duties And Responsibilities

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Diagnose shop floor pc deployment

Skills And Qualifications

• Minimum 1 to 3+ years of experience supporting PC Hardware and software
• Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration
• Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Get work done independently; availability to work scheduled hours
• Ability to work with strong personalities
• Trusted to work proactively given limited site IT Leadership
• Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.