Application Support Analyst

Vermont Information Processing; Colchester (VT); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Expense Reimb.

401k Match & Employer Contributions

Life and Disability Insurance

Health Savings and Flexible Spending

Paid Parental Leave

Discounted Gym Memberships

Combined Time Off & Floating Holidays

Flex and Hybrid Schedules

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Job summary

Vermont Information Processing is seeking an Application Support Analyst to join the RAS Customer Support Team in Colchester, VT. The role focuses on delivering responsive, professional assistance to customers via phone and email while collaborating with internal departments to resolve issues.

The position is full-time with hybrid work requirements; candidates should have strong communication, problem-solving, and attention to detail, plus a college degree and customer service experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong ability to analyze and solve problems.
• Attention to detail and accuracy.
• Detail oriented with ability to maintain data confidentiality.
• Reliable and dependable.
• Ability to multitask under pressure.
• College degree and at least one year of customer service experience preferred.

Responsibilities

• Work directly with customers by email or phone.
• Respond promptly to customer inquiries in a professional manner.
• Obtain and evaluate all relevant information to handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Serve as liaison between the customer and various internal departments.
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution.
• Follow up on customer communications and interactions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Data confidentiality

Multitasking

Reliability

Education

College degree

Job description

Annual Compensation: $47,840 - $52,000

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

Primary Responsibilities:

• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

Requirements:

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• College degree and at least one year of customer service experience preferred

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.