Application Support Analyst — Hybrid, Career Growth

Talentify; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work opportunities

Flexible time off

Career development & mentoring

Health insurance offerings

Parental leave

Volunteer programs

Employee recognition

Job summary

Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers for our Q2 solution. This role involves handling inbound calls, resolving application issues, and documenting cases with accuracy.

The ideal candidate has 2–4 years of phone-based software support, strong communication, and an emphasis on customer service. Strong familiarity with Windows OS/Server troubleshooting, SQL basics, and enterprise environments is preferred.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• 2–4 years of technical phone support experience or related degree exposure.
• Experience supporting enterprise or mid-sized software applications.
• Familiarity with Windows OS/Server troubleshooting and basic SQL.
• Strong verbal and written communication skills; customer-service oriented.

Responsibilities

• Respond to inbound technical support calls for the Q2 Solution.
• Troubleshoot and resolve customer issues using documented tools and procedures.
• Log all interactions accurately and update customers on resolution status.
• Escalate unresolved issues per guidelines; collaborate with development, implementation, and QA teams.
• Make data/configuration changes in production with attention to detail and test fixes as needed.

Skills

Phone-based support

Customer-focused communication

Education

Bachelor’s degree or equivalent

Tools

Windows OS

SQL

Job description

Q2 is seeking an Application Support Analyst to provide mid-level technical support to external customers for our Q2 solution. This role involves handling inbound calls, resolving application issues, and documenting cases with accuracy.

The ideal candidate has 2–4 years of phone-based software support, strong communication, and an emphasis on customer service. Strong familiarity with Windows OS/Server troubleshooting, SQL basics, and enterprise environments is preferred.