Hybrid Help Desk Analyst: Remote Support & Training

RICEFW Technologies Inc; Augusta (ME); Hybrid; USD 42,000 - 54,000; Full time

Job summary

RICEFW Technologies Inc in Augusta, Maine is seeking a skilled Helpdesk Technician to support customers by phone or remote sessions, ensuring fast, clear resolution.

You will troubleshoot PC and network issues, install and configure software, and document steps while providing training and guidance to users.

The role is hybrid, with remote work most days and onsite every other Wednesday in Augusta; strong communication and teamwork are essential.

Qualifications

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Communicates effectively with both technical and non-technical colleagues.

Responsibilities

• Provides quality and efficient customer support via phone or remote assistance to ensure one-call issue resolution.
• Maintains productivity and quality standards; may suggest improvements to Call Center operations.
• Acts as liaison between customers and other departments and systems.
• Performs advanced troubleshooting of PC issues; assists with network-related issues.
• Installs, configures, and upgrades operating systems and application software; documents processes.

Skills

Windows Operating Systems

Microsoft Office Suite

Helpdesk/Call Center experience

Customer service

Remote support

Job description

RICEFW Technologies Inc in Augusta, Maine is seeking a skilled Helpdesk Technician to support customers by phone or remote sessions, ensuring fast, clear resolution.

You will troubleshoot PC and network issues, install and configure software, and document steps while providing training and guidance to users.

The role is hybrid, with remote work most days and onsite every other Wednesday in Augusta; strong communication and teamwork are essential.