Hybrid Aftermarket Operations & Customer Support Specialist

Atlas Copco; Houston (TX); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Annual bonus incentive

Paid time off

401k with match

Job summary

Atlas Copco Group seeks an Aftermarket Business Support to coordinate aftermarket activities for centrifugal compressors and turboexpanders. You will assist the Aftermarket Sales team with inquiries, quotations, spare parts, repairs, field service, and order acknowledgements, while ensuring accurate records in SAP and CRM.

You will process orders, coordinate with sourcing teams and Product Companies for procurement, and support engineering reviews to prepare quotes and repair activities.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
• Experience in order processing, customer service, or sales support, preferably in an industrial environment.
• Proficiency in Microsoft Office; experience with SAP, CRM, and quality management systems preferred.
• Strong verbal and written communication skills with the ability to collaborate across departments.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience with engineered-to-order products, industrial equipment, oil & gas, energy, or turbomachinery, including centrifugal compressors and turboexpanders, preferred.

Responsibilities

• Customer & Sales Support: Support the Aftermarket Sales team with customer inquiries, quotations, spare parts, repairs, field service, and order acknowledgements.
• Order Management: Process customer orders, coordinate execution through final invoicing, and maintain accurate records in SAP, CRM, and other business systems.
• Supply Chain & Vendor Coordination: Coordinate with sourcing teams and Product Companies to support procurement, supplier activities, repair services, and customer delivery commitments.
• Technical & Operational Support: Review BOMs, engineering drawings, and technical documentation to support quotations, order processing, and repair activities.
• Cross-Functional Collaboration: Partner with Project Management, Operations, Shop Supervision, and Aftermarket teams to ensure efficient execution of customer orders and identify process improvements.
• Safety & Compliance: Promote Atlas Copco’s Safety First culture and ensure compliance with company policies, ISO, OSHA, quality standards, and internal safety requirements.

Skills

Order processing

Customer service

Sales support

Communication

Organizational skills

Cross-functional collaboration

Education

High school diploma

Associate's or Bachelor's degree in Business or Supply Chain

Tools

SAP

CRM

Quality management systems

Microsoft Office

Job description

Atlas Copco Group seeks an Aftermarket Business Support to coordinate aftermarket activities for centrifugal compressors and turboexpanders. You will assist the Aftermarket Sales team with inquiries, quotations, spare parts, repairs, field service, and order acknowledgements, while ensuring accurate records in SAP and CRM.

You will process orders, coordinate with sourcing teams and Product Companies for procurement, and support engineering reviews to prepare quotes and repair activities.