Aftermarket Business Support

Atlas Copco; Houston (TX); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Annual bonus incentive

Paid time off

401k with match

Job summary

Atlas Copco Group seeks an Aftermarket Business Support to coordinate aftermarket activities for centrifugal compressors and turboexpanders. You will assist the Aftermarket Sales team with inquiries, quotations, spare parts, repairs, field service, and order acknowledgements, while ensuring accurate records in SAP and CRM.

You will process orders, coordinate with sourcing teams and Product Companies for procurement, and support engineering reviews to prepare quotes and repair activities.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
• Experience in order processing, customer service, or sales support, preferably in an industrial environment.
• Proficiency in Microsoft Office; experience with SAP, CRM, and quality management systems preferred.
• Strong verbal and written communication skills with the ability to collaborate across departments.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience with engineered-to-order products, industrial equipment, oil & gas, energy, or turbomachinery, including centrifugal compressors and turboexpanders, preferred.

Responsibilities

• Customer & Sales Support: Support the Aftermarket Sales team with customer inquiries, quotations, spare parts, repairs, field service, and order acknowledgements.
• Order Management: Process customer orders, coordinate execution through final invoicing, and maintain accurate records in SAP, CRM, and other business systems.
• Supply Chain & Vendor Coordination: Coordinate with sourcing teams and Product Companies to support procurement, supplier activities, repair services, and customer delivery commitments.
• Technical & Operational Support: Review BOMs, engineering drawings, and technical documentation to support quotations, order processing, and repair activities.
• Cross-Functional Collaboration: Partner with Project Management, Operations, Shop Supervision, and Aftermarket teams to ensure efficient execution of customer orders and identify process improvements.
• Safety & Compliance: Promote Atlas Copco’s Safety First culture and ensure compliance with company policies, ISO, OSHA, quality standards, and internal safety requirements.

Skills

Order processing

Customer service

Sales support

Communication

Organizational skills

Cross-functional collaboration

Education

High school diploma

Associate's or Bachelor's degree in Business or Supply Chain

Tools

SAP

CRM

Quality management systems

Microsoft Office

Job description

As an Aftermarket Business Support, your role is responsible for coordinating the execution of aftermarket activities, including spare parts, repairs, storage, overhauls, and field service support for centrifugal compressors and turboexpanders. Your contributions will empower our operations team to achieve their targets and drive business growth. You will report to the Project Manager.

• Customer & Sales Support: Support the Aftermarket Sales team with customer inquiries, quotations, spare parts, repairs, field service, and order acknowledgements.
• Order Management: Process customer orders, coordinate execution through final invoicing, and maintain accurate records in SAP, CRM, and other business systems.
• Supply Chain & Vendor Coordination: Coordinate with sourcing teams and Product Companies to support procurement, supplier activities, repair services, and customer delivery commitments.
• Technical & Operational Support: Review BOMs, engineering drawings, and technical documentation to support quotations, order processing, and repair activities.
• Cross-Functional Collaboration: Partner with Project Management, Operations, Shop Supervision, and Aftermarket teams to ensure efficient execution of customer orders and identify process improvements.
• Safety & Compliance: Promote Atlas Copco’s Safety First culture and ensure compliance with company policies, ISO, OSHA, quality standards, and internal safety requirements.

Your skills and experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
• Experience in order processing, customer service, or sales support, preferably in an industrial environment.
• Proficiency in Microsoft Office; experience with SAP, CRM, and quality management systems preferred.
• Strong verbal and written communication skills with the ability to collaborate across departments.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Experience with engineered-to-order products, industrial equipment, oil & gas, energy, or turbomachinery, including centrifugal compressors and turboexpanders, preferred.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

The actual hourly range for this position is $32.70 to $41.90 per hour. The actual compensation package will be determined based on objective, gender-neutral criteria, including but not limited to the qualifications, experience, and skills demonstrated during the recruitment process.

In addition to base salary, this position may include

• annual bonus incentive
• paid time off (including vacation time, sick time, and paid holidays)
• a 401k with up to a 6% match

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our Service Center in Houston, United States (US).

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.