Regional Technical Support Liaison

Atlas Copco North America LLC; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) retirement plan

Paid time off

Life & Disability insurance

Flexible benefits

Job summary

Atlas Copco North America LLC in West Springfield, MA is seeking a Hybrid Field Service Engineer to provide technical and warranty administration support to the regional operations team. You will review products for service feasibility, coordinate resources, and liaise with the technical group to resolve complex issues.

The role requires 3-5 years of field service experience on air compressors, a mechanical engineering degree or equivalent, strong mechanical/electrical skills, and willingness to

Qualifications

• Must be self-directed with excellent organizational, interpersonal, and verbal/written communication skills.
• Proficient in Microsoft Office (Word, Excel); travel required.
• Bachelor's degree in mechanical engineering or related field, or equivalent exp. (e.g. 10+ years).

Responsibilities

• Provide Technical & Warranty administration support to Regional CTS Operations and Management Team.
• Review new products from field/aftermarket perspective to determine service feasibility and resources.
• Assist Service Managers in technician development and local training initiatives.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support to end users and direct field service interventions as needed.
• Liaise with Technical Support Competency Group to resolve complex service issues.
• Engage in special projects as assigned by Regional Operations Manager or VP/GM.

Skills

Self-directed

Organizational skills

Communication

Microsoft Office

Travel

Education

Bachelor's in Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

Job description

Your role

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience- 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education- Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver's license.

TravelTravel is to be expected to support the Region's needs, approx 10 - 15%.

LocationThe position is a hybrid based role.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office

Contact information

Talent Acquisition Team: Tachelle Peeples