Industrial Technical Support Liaison

Atlas Copco North America LLC; Houston (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Job summary

Atlas Copco North America LLC in Houston is seeking a Technical & Warranty Administration Support role within CTS Operations. You will collaborate with field service teams to resolve tough service issues and coordinate special projects initiated by management.

The ideal candidate has 3-5 years of field service experience on air compressors, a four-year engineering degree or equivalent, and strong mechanical/electrical skills. This hybrid role includes travel and a competitive benefits package.

Qualifications

• 3-5 years of technical field service experience maintaining and repairing air compressors.
• Degree in mechanical engineering or related; or 10+ years' equivalent experience.
• Strong mechanical and electrical skills; able to read wiring diagrams and relay logic.
• Proficient in Microsoft Office; willingness to travel 10-15%.

Responsibilities

• Review new products and determine service feasibility and aftermarket resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with Technical Support to expedite service issue resolutions.
• Provide warranty administration support and track warranty RMAs.
• Provide technical support to end users and coordinate field service interventions.
• Handle special projects as assigned by Regional Ops Manager or VP/GM.
• Perform duties per Atlas Copco standards and maintain customer communications.
• Perform other duties as assigned.

Skills

Field service experience

Mechanical skills

Electrical skills

Communication skills

Microsoft Office

Driver's license

Travel readiness

Education

Bachelor's degree in mechanical engineering

Job description

Your role

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field
service operations to resolve special and difficult service issues and coordinate special projects relating to customer support
and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and
  required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training
  initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct
  technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues
  that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura
  level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as
  appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and
  expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and
  maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience

3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and
other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong
mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret
wiring diagrams and relay logic.

Education

Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver's license.

Travel

Travel is to be expected to support the Region's needs, approx 10 - 15%.

Location

The position is a hybrid based role.

In return, we offer

Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $82K - $100K.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Houston, TX office

Contact information

Talent Acquisition Team: Sowmya Prativadi