Customer Relations Representative

Atlas Copco; Auburn Hills (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Atlas Copco in Auburn Hills, MI is seeking a Customer Relations Representative to strengthen customer relationships, quote parts, process orders, and maintain SAP data from inquiry to fulfillment.

The role requires English proficiency with additional German or Spanish a plus, 2+ years in customer-facing roles, and familiarity with SAP. This position emphasizes accurate data, effective communication, and cross-functional support within an international organization.

Qualifications

• High school diploma or GED required, associates or bachelor’s in business administration or related field.
• Minimum 2 years’ experience with direct customer contact in a professional environment.
• Experience in an international organization and adaption to different cultures.
• Practical experience in serving customers with a service orientation.
• Strong English communication skills; German or Spanish a plus.
• Familiarity with SAP or equivalent ERP systems.
• Organized, structured work style with strong interpersonal skills.
• Good IT skills and proficiency in Microsoft Office and SAP R/3.

Responsibilities

• Assist customers in identifying part numbers and quoting technically oriented inquiries.
• Process orders and invoices for fulfilled orders.
• Analyze monthly and annual figures including trends and customer base structure.
• Follow up on inquiries regarding order status, pricing and delivery.
• Maintain master data and safety stock levels based on part movements.
• Assist in creation of order processing group and intercompany standardization.
• Provide operational support and create reporting metrics.
• Maintain workload records and coordinate with Logistics on shipments.
• Back up other CRRs across sales channels and take on projects as assigned.

Skills

Customer relations

Quotation

Order processing

Interpersonal skills

Organized

IT skills

Communication

Education

High school Diploma or GED

Associates or Bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Office

SAP R/3

Job description

We are currently looking for a Customer Relations Representative to join our team and play a key role in delivering an exceptional customer experience. You’ll build strong customer relationships, recommend the right aftermarket parts and solutions, prepare quotations, process orders efficiently, and maintain accurate SAP data, helping ensure seamless service and dependable support from inquiry through fulfillment.

Role and Responsibility

• Assist customers in determining required part numbers, quoting of technically oriented inquiries.
• Order processing and invoicing of fulfilled orders.
• Analysis of monthly and annual figures including trends and customer base structure.
• Follow up on customer inquiries regarding order status, pricing, delivery, etc.
• Master data management and safety stock levels maintenance based on trends of parts movements.
• Participation in the creation of the group for Order Processing.
• Operational support, intercompany standardization.
• Creating metrics for reporting regarding trends and customer structure.
• Maintain records for the workload and contact Logistics Department for any discrepancy regarding shipments.
• Back up to other CRRs in different sales channel.
• Perform additional tasks and complete projects assigned by manager on as needed basis.
• Other duties as needed.

Job Requirements

• High school Diploma or GED required, Associates or Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ experience with direct customer contact in a professional environment.
• Experience working within an international organization and adapt easily to different cultures.
• Practical experience in dealing with customers in a service orientated focus.
• Ability to effectively communicate in English, both verbally and in writing or advanced languages (German, Spanish) a plus.
• Familiarity with SAP or equivalent ERP systems.
• Entrepreneurial and networked thinking.
• Organized and highly structured, High social competence, Communication skills.
• Good IT skills, knowledge of Microsoft Office, SAP R/3.
• Ability to work in a structured way (organized, well-planed)
• Excellent interpersonal skills.

Job Location

This position is based in Auburn Hills, MI.

Our Commitment

Atlas Copco Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco Group are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco Group will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco Group encourages applicants of all ages.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance: Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website