Customer Service Coordinator - Equipment

Atlas Copco; Rock Hill (SC); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Excellent compensation package

Flexible benefits plan

Annual bonus

Paid time off

Life & Disability insurance

Job summary

Atlas Copco in Rock Hill, SC is seeking a Customer Service Coordinator - Equipment to support Regional Sales Teams and customers with timely, accurate order updates and proactive communication. You will coordinate logistics, manage tickets, and monitor order visibility across departments.

The role requires 5–10 years in customer service or logistics, an associate degree in business, and proficiency with SAP, MyQuest, and ERP/order management systems, alongside strong communication and

Qualifications

• Five to ten years of relevant experience in customer service, order administration, logistics, or a related field.
• Associate degree in Business preferred or equivalent work experience.

Responsibilities

• Prioritize and respond to customer requests via phone, email, Teams and other channels.
• Create and manage MyQuest tickets and ensure timely follow-up.
• Enter and update equipment orders, process changes, and verify stock availability.
• Coordinate with factories, warehouses, and vendors for order updates and expediting when needed.
• Provide timely order updates to Regions and customers.

Skills

Customer service

Communication

Org & planning

Analytical skills

Problem solving

Multitasking

Cross-functional

Detail-oriented

Professionalism

MS Office

SAP

MyQuest

ERP systems

Order management

Education

Associate degree in Business

Tools

SAP

MyQuest

ERP systems

Job description

Customer Service Coordinator - Equipment

The mission is to provide exceptional customer service through timely, accurate, and proactive communication while supporting Regional Sales Teams, customers, and internal stakeholders. This role provides customer support, coordinates logistics, maintains critical reporting and forecasting tools, and collaborates across departments to ensure accurate order visibility, timely communication, and a positive customer experience.

Roles and Responsibilities

Order Administration & Customer Support

• Prioritize and respond to customer and Regional Sales Team requests received through phone calls, email, Microsoft Teams, and other communication channels.


• Create and manage MyQuest tickets for Regional Sales Teams, ensuring timely follow-up through completion.


• Enter equipment orders when requested by Order Administration.


• Process order changes, including:


• Address changes


• Delivery contact updates


• Utilize SAP, MyQuest, and other business systems to research customer inquiries, monitor order status, coordinate with internal departments, coordinate with product companies and provide timely follow-up to Regional Sales Teams and customers.


• Check equipment stock availability and communicate inventory status to Regional Sales Teams and customers.


• Enter 48-hour stock holds


• Coordinate with factories, warehouses, Product Line Managers, transportation providers, and internal and external vendors to obtain order and shipment updates.


• Expedite orders through the appropriate channels when requested or when delays are identified.


• Proactively monitor customer orders and elevate delays or other issues that could affect delivery.

Customer Communication

• Provide timely order updates to Regional Sales Teams and their customers by phone, email, or MyQuest.


• Communicate professionally with Regional Sales Teams, customers, factories, warehouses, Product Line Managers, transportation providers, and other internal and external contacts regarding:


• Order status


• Expedite requests

Reporting & Forecasting

• Maintain and update the Sales Order Tracking Tool by providing accurate and timely order status updates for all line items for specified regions.


• Prepare, maintain, and distribute Delay Reports identifying delayed equipment orders. Coordinate with factories and suppliers to determine the reasons for delays, communicate updates to Regional Sales Teams, and proactively expedite orders when appropriate.


• Maintain and update MSB Milestone Billing Reports to support milestone billing activities. Coordinate with Regional Sales Teams to confirm OTM completions, verify shipment and delivery status, and provide expected delivery dates for equipment that has not yet been delivered or for startups that have not yet been completed.


• Maintain and update Purchase Order AB lines with accurate delivery dates for interfaced and non-interfaced vendors to improve forecasting accuracy, support effective order management, and provide timely updates to Regional Sales Teams and customers.


• Monitor order line status and identify potential delays to improve forecasting accuracy, order visibility, and proactive communication.

To succeed, you will need

Experience

• Five to ten years of relevant experience in customer service, order administration, logistics, supply chain, or a related field.

Education

• Associate degree in Business preferred or equivalent work experience.

Skills and Qualifications

• Customer-oriented with strong verbal and written communication skills.


• Excellent organizational, analytical, and problem-solving skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Ability to build collaborative working relationships across multiple departments.


• Self-directed, dependable, and detail-oriented


• Professional, positive, and solution oriented.


• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.


• Experience using SAP, MyQuest, and other ERP or order management systems.


• Ability to analyze order information, communicate effectively with internal and external stakeholders, and provide exceptional customer support.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

Salary is geographically adjusted and salary based on knowledge, skills and experience

Competitive Paid time off

Life & Disability insurance

Annual Bonus

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our comprorate office in Rock Hill, SC.

Contact information

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website