Technical Support Engineer - Centrifugal & Turbomachinery

Atlas Copco; Texas; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with company match

Generous PTO

Flexible working arrangements

Career growth opportunities

Job summary

Atlas Copco seeks a Technical Support Engineer to provide expert support for centrifugal compressors and turbomachinery, partnering with field service and engineering to resolve complex issues and maintain equipment performance.

You will investigate mechanical, electrical, and controls problems, document solutions, and collaborate with cross-functional teams to improve service delivery in a hybrid work setup at our Houston service center.

Qualifications

• 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
• Hands‑on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

Responsibilities

• Serve as a primary technical resource for customers and field personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.

Skills

Troubleshooting

Communication

Problem solving

Rotating equipment

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

SAP

CRM systems

Job description

Atlas Copco seeks a Technical Support Engineer to provide expert support for centrifugal compressors and turbomachinery, partnering with field service and engineering to resolve complex issues and maintain equipment performance.

You will investigate mechanical, electrical, and controls problems, document solutions, and collaborate with cross-functional teams to improve service delivery in a hybrid work setup at our Houston service center.