Parts Specialist - Hybrid (Remote + On-site) Career Growth

Atlas Copco; West Springfield (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Atlas Copco is seeking a proactive order administration specialist to support parts sales for our compressors in the West Springfield, MA area. You will handle customer inquiries, process orders, and coordinate shipments, while maintaining a high standard of service.

In this hybrid role, you will balance remote work with on-site collaboration, ensuring timely delivery updates and accurate order status communications to customers and internal teams.

Qualifications

• 3-5 years in customer service or sales.
• Excellent interpersonal skills.
• Organized and self-starting.
• Ability to identify parts and assist troubleshooting.

Responsibilities

• Handle parts sales and support for Atlas Copco Compressors in an assigned region.
• Assist customers in parts identification, troubleshooting, and order expedition via phone, fax, and email.
• Enter and edit sales orders to meet customer demands.
• Provide regular updates to customers regarding orders and delivery dates.
• Coordinate order releases, receipts, and shipments.
• Maintain a professional image to customers and uphold Atlas Copco standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Self-starter

Organized

CS/Sales exp

Job description

Atlas Copco is seeking a proactive order administration specialist to support parts sales for our compressors in the West Springfield, MA area. You will handle customer inquiries, process orders, and coordinate shipments, while maintaining a high standard of service.

In this hybrid role, you will balance remote work with on-site collaboration, ensuring timely delivery updates and accurate order status communications to customers and internal teams.