Customer Relations & Aftermarket Parts Specialist

Atlas Copco Group; Auburn Hills (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Atlas Copco Group in Auburn Hills, MI seeks a Customer Relations Representative to deliver exceptional customer experiences. You will build strong relationships, quote parts, process orders, maintain SAP data, and support fulfillment from inquiry through delivery.

Requirements include a high school diploma or GED and 2 years of direct customer contact; fluency in English, with German/Spanish a plus. ERP/SAP experience and strong communication are essential.

Qualifications

• Minimum 2 years’ experience with direct customer contact.
• Experience in an international organization and adapting to different cultures.
• Ability to communicate in English; German or Spanish a plus.
• Familiarity with SAP or equivalent ERP systems.
• Assertiveness, resilience; strong interpersonal skills.
• Organized and structured work style; high social competence.

Responsibilities

• Assist customers in determining required part numbers and quotations.
• Process orders and invoicing of fulfilled orders.
• Analyze monthly and annual figures, trends, and customer base structure.
• Follow up on inquiries regarding order status, pricing, delivery, etc.
• Manage master data and safety stock levels based on parts movements.
• Participate in creation of group for Order Processing and intercompany standardization.
• Provide operational support and back-up for other CRRs; report metrics.

Skills

Customer Service

SAP

ERP systems

MS Office

English communication

German/Spanish (bonus)

Education

High school Diploma or GED

Associates or Bachelor's in Business Admin

Tools

SAP

SAP R/3

Microsoft Office

ERP systems

Job description

Atlas Copco Group in Auburn Hills, MI seeks a Customer Relations Representative to deliver exceptional customer experiences. You will build strong relationships, quote parts, process orders, maintain SAP data, and support fulfillment from inquiry through delivery.

Requirements include a high school diploma or GED and 2 years of direct customer contact; fluency in English, with German/Spanish a plus. ERP/SAP experience and strong communication are essential.