Hybrid Admissions Systems Analyst: Data & Process Optimizer

The University of North Carolina; Charlotte (NC); On-site; USD 55,000 - 60,000; Full time

Job summary

The University of North Carolina at Charlotte is seeking an Admissions Systems Analyst to support the Undergraduate Admissions Office, analyzing admissions processes, documenting requirements, and coordinating with IT partners to implement improvements. The role bridges business needs with technical delivery to optimize workflows and data integrity.

Hybrid work may be available; a Bachelor’s degree in a related field is required.

Qualifications

• Experience working in higher education admissions, enrollment management, or student services operations.
• Two years of professional experience related to business systems analysis, operations management, project coordination, or process improvement; or an equivalent combination of education and experience.
• Experience working with student information systems or CRM platforms such as Slate, Banner, PeopleSoft, or Salesforce, with experience analyzing business processes and documenting operational requirements.
• Experience serving as a liaison between operational units and technical teams, managing priorities while collaborating across departments.
• Familiarity with project management methodologies, systems testing, and workflow documentation.
• Knowledge of FERPA and higher education operational compliance standards.

Responsibilities

• Analyze operational challenges and recommend practical solutions consistent with departmental priorities and resources.
• Analyze admissions workflows to identify process gaps and recommend efficiency improvements.
• Serve as the primary liaison between the Office of Undergraduate Admissions and campus Information Technology teams regarding operational systems needs and enhancements.
• Coordinate testing and system validation for upgrades or feature rollouts.
• Facilitate collaboration among departments, project teams, and campus partners.
• Develop user guides, SOPs, and training materials; provide direct workflow and system support to internal admissions staff.
• Create and maintain dashboards/queries, track workflow trends, and support data integrity.
• Participate effectively as a member of a project team and coordinate assigned project tasks.

Skills

Higher education admissions experience

Business systems analysis

Project coordination

Process improvement

Liaison between business and IT

Education

Bachelor’s degree in Business Administration / Information Systems / Higher Education

Tools

Slate

Banner

PeopleSoft

Salesforce

Job description

The University of North Carolina at Charlotte is seeking an Admissions Systems Analyst to support the Undergraduate Admissions Office, analyzing admissions processes, documenting requirements, and coordinating with IT partners to implement improvements. The role bridges business needs with technical delivery to optimize workflows and data integrity.

Hybrid work may be available; a Bachelor’s degree in a related field is required.