Admissions Operations Director (Hybrid)

University of North Carolina Charlotte; Charlotte (NC); Hybrid; USD 50,000 - 55,000; Full time

Job summary

University of North Carolina Charlotte's Undergraduate Admissions Office seeks an Assistant Director of Operations to lead application processing, credential evaluation, and workflow management, reporting to the Associate Director of Operations.

It supervises a team of three Academic Credential Evaluators and partners with Enrollment Management, Registrar, IT, Institutional Research and academic colleges to ensure timely, accurate admissions decisions and data integrity, while advancing process

Qualifications

• Bachelor's degree from an accredited institution; three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or a related higher education function.
• Master's degree in Higher Education, Business Administration, Public Administration, or a related field, or 3 years of relevant experience.
• Experience with large public university admissions operations.
• Familiarity with domestic and international credential evaluation practices.
• Experience using systems such as Banner, Slate, PeopleSoft, or similar enterprise platforms.
• Knowledge of FERPA and higher education compliance standards.
• Demonstrated ability to implement process improvements and operational efficiencies.

Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders, including Enrollment Management, Registrar, Information Technology, Institutional Research, and academic colleges to support admissions operations.
• Occasional evening or weekend work during peak admissions periods; hybrid work eligibility may be available.

Job description

University of North Carolina Charlotte's Undergraduate Admissions Office seeks an Assistant Director of Operations to lead application processing, credential evaluation, and workflow management, reporting to the Associate Director of Operations.

It supervises a team of three Academic Credential Evaluators and partners with Enrollment Management, Registrar, IT, Institutional Research and academic colleges to ensure timely, accurate admissions decisions and data integrity, while advancing process