Admissions Systems Analyst: Elevate Workflow & CRM

University of North Carolina - Charlotte; Charlotte (NC); On-site; USD 55,000 - 60,000; Full time

Job summary

University of North Carolina - Charlotte is hiring an Admissions Systems Analyst to optimize admissions workflows and partner with campus IT for system enhancements. You will coordinate testing, create training materials, and support staff during implementations.

The role emphasizes liaison work between Undergraduate Admissions and IT, plus developing dashboards and SOPs to improve data integrity and operational efficiency.

Qualifications

• Bachelor's degree in a related field is required.
• Preferred experience in admissions or enrollment management, business systems analysis, and CRM/SIS tools such as Slate, Banner, PeopleSoft or Salesforce.
• Knowledge of FERPA and higher education compliance standards is preferred.
• Experience serving as a liaison between admissions and IT teams and supporting system enhancements.

Responsibilities

• Analyze admissions workflows to identify gaps and suggest efficiency improvements.
• Serve as liaison between Undergraduate Admissions and campus IT teams for system needs and enhancements.
• Coordinate testing and validation for software upgrades and feature rollouts.
• Develop user guides, SOPs, and training materials.
• Create and maintain dashboards and queries to track workflow trends and support data integrity.
• Collaborate with departments, project teams, and campus partners to enable projects.

Skills

Admissions workflow analysis

Liaison between departments

System testing coordination

Training material development

Data dashboards and queries

Data integrity

Project collaboration

Education

Bachelor's degree in Business Administration, Information Systems, Higher Education, Public Administration, or a related field

Tools

Slate

Banner

PeopleSoft

Salesforce

Job description

University of North Carolina - Charlotte is hiring an Admissions Systems Analyst to optimize admissions workflows and partner with campus IT for system enhancements. You will coordinate testing, create training materials, and support staff during implementations.

The role emphasizes liaison work between Undergraduate Admissions and IT, plus developing dashboards and SOPs to improve data integrity and operational efficiency.