Hybrid Leader, Undergraduate Admissions Operations

The University of North Carolina; Charlotte (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

The University of North Carolina seeks an Assistant Director of Operations for the Undergraduate Admissions Office in Charlotte, NC. The role leads credential evaluation and application processing to support enrollment goals.

Responsibilities include supervising a trio of evaluators, ensuring data integrity in SIS and CRM, and collaborating with Registrar, IT, and academic colleges to enhance efficiency and compliance.

Qualifications

• Bachelor’s degree and three years of progressively responsible experience in admissions operations, credential evaluation, enrollment management, or related higher education function.
• Master’s degree or 3 years of relevant experience are preferred.

Responsibilities

• Supervise, train, mentor, and evaluate a team of three Academic Credential Evaluators.
• Oversee the review and evaluation of domestic and/or international academic credentials for undergraduate admission.
• Assist in maintaining data integrity within the student information system and admissions CRM platforms.
• Analyze operational processes and recommend improvements to increase efficiency, accuracy, and service delivery.
• Ensure adherence to university, state, federal, and accreditation regulations related to admissions processing and student records.
• Partner with campus stakeholders to support admissions operations.

Skills

Leadership

Staff management

Process improvement

Analytical skills

Communication

Education

Bachelor’s degree

Master’s degree in Higher Education or related field

Tools

Banner

Slate

PeopleSoft

Job description

The University of North Carolina seeks an Assistant Director of Operations for the Undergraduate Admissions Office in Charlotte, NC. The role leads credential evaluation and application processing to support enrollment goals.

Responsibilities include supervising a trio of evaluators, ensuring data integrity in SIS and CRM, and collaborating with Registrar, IT, and academic colleges to enhance efficiency and compliance.