Hybrid Healthcare Applications Analyst — Process & Training

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Retirement plan

Job summary

Advocate Health, based in Charlotte, NC, seeks an experienced Application Support Analyst to map, analyze, and improve clinical and business processes. The role includes testing, training end users, and coordinating system transitions across hospital locations in NC and GA.

Requires a Bachelor’s degree in Business Management or Computer Science, and about 5 years in process mapping, analysis, and documentation. Hybrid schedule with occasional travel; relocation or visa sponsorship not offered.

Qualifications

• Bachelor's degree in business management or related field.
• Experience in business process mapping and requirements definition.
• Knowledge of testing and documentation practices.
• Familiarity with clinical and business software environments.
• Experience training end users on systems and processes.

Responsibilities

• Identifies, maps, analyzes, and improves processes and requirements.
• Develops test plans and validates performance of functions.
• Supports clinical and business workflows during software transitions.
• Translates user requirements into functional design specifications.
• Mentors and trains other support staff on processes and tools.
• Creates and maintains process documentation and change control items.
• Performs data analysis to support requirements and improvements.
• Develops end-user training modules and delivers sessions.

Skills

Process mapping

Requirements analysis

Testing & QA

Training delivery

Microsoft Office

Project management software

Education

Bachelor's Degree in Business Management

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Office Suite

Project management software

Job description

Advocate Health, based in Charlotte, NC, seeks an experienced Application Support Analyst to map, analyze, and improve clinical and business processes. The role includes testing, training end users, and coordinating system transitions across hospital locations in NC and GA.

Requires a Bachelor’s degree in Business Management or Computer Science, and about 5 years in process mapping, analysis, and documentation. Hybrid schedule with occasional travel; relocation or visa sponsorship not offered.