Admissions Systems Analyst

The University of North Carolina; Charlotte (NC); Hybrid; USD 55,000 - 60,000; Full time

Job summary

The University of North Carolina at Charlotte is seeking an Admissions Systems Analyst to support the Undergraduate Admissions Office, analyzing admissions processes, documenting requirements, and coordinating with IT partners to implement improvements. The role bridges business needs with technical delivery to optimize workflows and data integrity.

Hybrid work may be available; a Bachelor’s degree in a related field is required.

Qualifications

• Experience working in higher education admissions, enrollment management, or student services operations.
• Two years of professional experience related to business systems analysis, operations management, project coordination, or process improvement; or an equivalent combination of education and experience.
• Experience working with student information systems or CRM platforms such as Slate, Banner, PeopleSoft, or Salesforce, with experience analyzing business processes and documenting operational requirements.
• Experience serving as a liaison between operational units and technical teams, managing priorities while collaborating across departments.
• Familiarity with project management methodologies, systems testing, and workflow documentation.
• Knowledge of FERPA and higher education operational compliance standards.

Responsibilities

• Analyze operational challenges and recommend practical solutions consistent with departmental priorities and resources.
• Analyze admissions workflows to identify process gaps and recommend efficiency improvements.
• Serve as the primary liaison between the Office of Undergraduate Admissions and campus Information Technology teams regarding operational systems needs and enhancements.
• Coordinate testing and system validation for upgrades or feature rollouts.
• Facilitate collaboration among departments, project teams, and campus partners.
• Develop user guides, SOPs, and training materials; provide direct workflow and system support to internal admissions staff.
• Create and maintain dashboards/queries, track workflow trends, and support data integrity.
• Participate effectively as a member of a project team and coordinate assigned project tasks.

Skills

Higher education admissions experience

Business systems analysis

Project coordination

Process improvement

Liaison between business and IT

Education

Bachelor’s degree in Business Administration / Information Systems / Higher Education

Tools

Slate

Banner

PeopleSoft

Salesforce

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

Monday – Friday, 8:00 am – 5:00 pm. Nights and weekends are required occasionally.

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Academic Affairs

Department

Work Location

Work Location Gage Undergraduate Admissions Center

Salary Range

Salary Range $55,000 - $60,000

Primary Purpose of Department

The mission of the Undergraduate Admissions Office is to meet the established University enrollment goals by recruiting undergraduate applicants. Our goal is to recruit applicants who can contribute to and profit from the University in academic programs and activities; assist prospects and applicants in realizing their academic ambitions through counseling; accurately and efficiently review academic credentials and notify applicants of decisions; and provide the University community with data necessary for advising and enrollment planning.
Our mission statement is “to provide quality service, promote quality service, promote educational opportunities and facilitate enrollment at the University”. We value our position as the first contact a prospective student or the general public may have with the University. Providing timely and accurate information and effectively monitoring the admissions process is critical to the successful recruitment of qualified students. Functionally, the office staff works closely with the faculty and support units on campus and with high school counselors, parents, and community college counselors off-campus.

Primary Purpose of Position

The Admissions Systems Analyst serves as a key operational and technical liaison within the Office of Undergraduate Admissions, supporting the analysis, improvement, and implementation of admissions-related business processes and systems. This position works closely with Admissions Operations staff, Enrollment Management leadership, and Information Technology partners to identify operational needs, evaluate system functionality, and recommend solutions that improve efficiency, service delivery, and workflow effectiveness.

The Admissions Systems Analyst functions as a bridge between business users and technical teams by documenting business requirements, coordinating testing activities, supporting operational projects, and assisting with system enhancements. This role does not perform software development or manage technical data integrations, but instead partners with central IT and vendors to support operational alignment and implementation of approved solutions.

Summary of Position Responsibilities

• Analyze operational challenges and recommend practical solutions consistent with departmental priorities and resources.
• Analyze admissions workflows to identify process gaps and recommend efficiency improvements.
• Serve as the primary liaison between the Office of Undergraduate Admissions and campus Information Technology teams regarding operational systems needs and enhancements.
• Coordinate testing and system validation for upgrades or feature rollouts.
• Facilitate collaboration among departments, project teams, and campus partners.
• Develop user guides, SOPs, and training materials; provide direct workflow and system support to internal admissions staff.
• Create and maintain dashboards/queries, track workflow trends, and support data integrity.
• Participate effectively as a member of a project team and coordinate assigned project tasks.

Other Information about this role:

• Standard office environment with extended periods of computer use.
• Occasional evening or weekend work during peak admissions cycles or major operational initiatives.
• Hybrid work eligibility may be available based on departmental needs and university policy.

Bachelor’s degree from an accredited institution in Business Administration, Information Systems, Higher Education, Public Administration, or a related field.

Preferred Education, Knowledge, Skills and Experience

• Experience working in higher education admissions, enrollment management, or student services operations.
• Two years of professional experience related to business systems analysis, operations management, project coordination, or process improvement; or an equivalent combination of education and experience.
• Experience working with student information systems or CRM platforms such as Slate, Banner, PeopleSoft, or Salesforce, with experience analyzing business processes and documenting operational requirements.
• Experience serving as a liaison between operational units and technical teams, managing priorities while collaborating across departments.
• Familiarity with project management methodologies, systems testing, and workflow documentation.
• Knowledge of FERPA and higher education operational compliance standards.

Necessary Certifications/Licenses

Preferred Certifications/Licenses

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

If time-limited please indicate appointment end date

Contact Information

9201 University City BlvdCharlotte, NC 28223