Hybrid Operations Manager - CRM & Admissions Systems

UMBC; Baltimore (MD); Hybrid; USD 68,000 - 77,000; Full time

Benefits offered by this job

Generous Leave

Tuition Remission

Life and Disability Insurance

Retirement Plans

Professional Development Opportunities

Wellness Opportunities

Job summary

UMBC is seeking an Operations Manager for the Graduate School, overseeing the admissions decision support system and providing desktop support. This full-time position requires a Bachelor's degree and 3+ years of relevant experience.

The role supports both staff and students, requiring expertise in Salesforce and document imaging processes. A hybrid telework option is available, along with a competitive benefits package including tuition remission and generous leave.

Qualifications

• 3+ years of experience in a related role.
• Experience in higher education systems is preferred.
• Strong background in application systems and imaging.

Responsibilities

• Oversee the admissions decision support system implementation.
• Supervise document imaging and physical storage processes.
• Provide technical support for office software and hardware.

Skills

Business technology knowledge

CRM expertise (Salesforce)

Document imaging processes

Technical support

Education

Bachelor's Degree in related field

Tools

Salesforce

CollegeNet

Job description

UMBC is seeking an Operations Manager for the Graduate School, overseeing the admissions decision support system and providing desktop support. This full-time position requires a Bachelor's degree and 3+ years of relevant experience.

The role supports both staff and students, requiring expertise in Salesforce and document imaging processes. A hybrid telework option is available, along with a competitive benefits package including tuition remission and generous leave.