Hybrid Administrative Assistant: Case Coordination & Scheduling

TEEMA; Tucson (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TEEMA in Tucson seeks a Switchboard Operator to handle incoming calls, direct callers, manage visitor check-ins, and perform general administrative tasks with accuracy and courtesy.

The role supports disability evaluators by locating doctors for examinations, scheduling CE appointments, printing packets, and following up with claimants, doctors, and attorneys to ensure timely processing. After training, a hybrid schedule may be available.

Qualifications

• Experience with switchboard or front-desk duties.
• Ability to answer, direct, and transfer calls accurately.
• Strong customer service and information-giving skills.
• Ability to manage records and messages efficiently.

Responsibilities

• Locate doctors near claimant to complete exams and schedule CE.
• Print CE materials and assemble mailing packets.
• Follow up with claimants by phone for appointments and paperwork.
• Communicate status inquiries to claimants, vendors, and attorneys.
• Disseminate daily assignments using a tracking system.
• Conduct case development activities requiring analysis and judgment.

Skills

Switchboard operations

Customer service

Administrative support

Communication skills

Job description

TEEMA in Tucson seeks a Switchboard Operator to handle incoming calls, direct callers, manage visitor check-ins, and perform general administrative tasks with accuracy and courtesy.

The role supports disability evaluators by locating doctors for examinations, scheduling CE appointments, printing packets, and following up with claimants, doctors, and attorneys to ensure timely processing. After training, a hybrid schedule may be available.