Hybrid Administrative Assistant — Scheduling & Claims Support

VIVA USA Inc; Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

VIVA USA Inc. in Phoenix, AZ is seeking an Administrative Assistant with duties including switchboard operations, scheduling CE exams, and handling claimant communications.

The role involves coordinating with doctors, claimants, and attorney representatives, with potential to move to a hybrid work arrangement after training. Responsibilities include managing inquiries, disseminating daily tasks via tracking systems, and performing general administrative duties to support disability evaluation

Qualifications

• Experience with switchboard and receptionist duties.
• Ability to schedule CE appointments and coordinate with medical professionals.
• Strong communication skills for claimants and vendors.
• Proficiency with tracking systems to manage daily assignments.
• Attention to detail and ability to handle confidential information.

Responsibilities

• Answer, direct, and transfer incoming calls; manage visitor check-ins and maintain records.
• Handle emergency calls, monitor alarms, and operate paging systems as needed.
• Schedule consultative examinations (CE) and follow-up calls to claimants.
• Prepare CE packets and fax documents to doctors.
• Respond to inquiries from claimants, vendors, and attorneys regarding claim status and transportation needs.
• Contact claimants, attorneys, medical sources to obtain updates and approvals.
• Ensure daily assignments are disseminated and tracked.
• Conduct case development activities requiring analysis and judgment.

Skills

Switchboard operation

Customer service

Scheduling

Documentation

Communication

Job description

VIVA USA Inc. in Phoenix, AZ is seeking an Administrative Assistant with duties including switchboard operations, scheduling CE exams, and handling claimant communications.

The role involves coordinating with doctors, claimants, and attorney representatives, with potential to move to a hybrid work arrangement after training. Responsibilities include managing inquiries, disseminating daily tasks via tracking systems, and performing general administrative duties to support disability evaluation