Administrative Assistant for State of Arizona

TeemaGroup; Tucson (AZ); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A staffing solutions firm is seeking a Switchboard Operator in Tucson, Arizona. The responsibilities include operating communication systems to direct calls, managing visitor check-ins, and performing various administrative tasks. You will also handle scheduling for examinations and inquiries from claimants and vendors. This position offers a potential hybrid work model after training, making it an exciting opportunity for candidates with strong organizational skills and the ability to provide effective customer service.

Qualifications

• Experience in operating communication systems and managing visitor check-ins.
• Ability to handle inquiries and provide customer service.
• Strong organizational skills for managing assignments and case development.

Responsibilities

• Operate communication systems to answer and direct incoming calls.
• Manage visitor check-ins and perform general administrative tasks.
• Schedule examinations and respond to inquiries from claimants.

Job description

Responsibilities

• Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
• Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
• Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
• Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions.
• Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
• Ensures daily assignments are disseminated and completed using a tracking system.
• Conduct case development activities which require analysis and judgment.

This position has potential of going hybrid after training.