Administrative Assistant for State of Arizona

TeemaGroup; Phoenix (AZ); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A professional staffing agency in Phoenix, Arizona, seeks a switchboard operator responsible for managing communications, scheduling examinations, and assisting claim adjudicators. This role involves operating call systems, handling inquiries from claimants, and conducting case development analysis. There is potential for hybrid work after training. Candidates should be adaptable and capable of multitasking, ensuring all responsibilities are completed effectively.

Responsibilities

• Operate communication systems to manage incoming calls and direct to correct departments.
• Handle emergency calls, monitor alarms, and perform paging duties.
• Schedule consultative examinations and follow up with claimants.
• Respond to inquiries from claimants and vendors regarding claim status.
• Assist claim adjudicators by contacting claimants and medical sources.
• Ensure daily assignments are tracked and completed.
• Conduct analysis and judgment for case development activities.

Job description

Responsibilities

• Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
• Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
• Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
• Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions.
• Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
• Ensures daily assignments are disseminated and completed using a tracking system.
• Conduct case development activities which require analysis and judgment.

This position has potential of going hybrid after training.