Hybrid Admin Patient Experience Rep – $2k Sign-On

Boston Children’s Hospital; Boston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital’s Plastic and Oral Surgery Department seeks an organized administrative coordinator to support physicians, schedule patients, and liaise with families. The role emphasizes accurate records, insurance verification, and smooth clinic operations.

Ideal candidates will have high school diploma with strong communication, customer service, and computer skills; experience in dental/oral surgery is a plus. Hybrid schedule; 7:30am–4pm or 4pm/5pm shifts available.

Qualifications

• High school diploma or GED required.
• Experience with dental and/or oral surgery preferred.
• Excellent communication and computer skills.

Responsibilities

• Physician support: monitor physicians’ schedule and personal calendar with the team.
• Scheduling: register patients for office visits and procedures; update demographics, insurance, and referring doctor info.
• Physician and department liaison: primary contact between physicians and patient families; handle questions and route calls.
• Coordination of care: act as the face of the practice; communicate the plan of care to families.
• Clinic management: prepare charts, verify insurance, obtain records and referrals; log updates accurately.
• Administrative tasks: patient correspondence, distribute mail, upload outside notes and radiographs; assist with letters and projects.

Skills

Customer service

Communication skills

Multitasking

Team coordination

Attention to detail

Education

High School Diploma/ GED

Tools

Microsoft Office

EMR/Electronic Medical Records

Job description

Boston Children’s Hospital’s Plastic and Oral Surgery Department seeks an organized administrative coordinator to support physicians, schedule patients, and liaise with families. The role emphasizes accurate records, insurance verification, and smooth clinic operations.

Ideal candidates will have high school diploma with strong communication, customer service, and computer skills; experience in dental/oral surgery is a plus. Hybrid schedule; 7:30am–4pm or 4pm/5pm shifts available.