Admin Patient Experience Representative I- Plastic and Oral Surgery

Boston Children’s Hospital; Boston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital’s Plastic and Oral Surgery Department seeks an organized administrative coordinator to support physicians, schedule patients, and liaise with families. The role emphasizes accurate records, insurance verification, and smooth clinic operations.

Ideal candidates will have high school diploma with strong communication, customer service, and computer skills; experience in dental/oral surgery is a plus. Hybrid schedule; 7:30am–4pm or 4pm/5pm shifts available.

Qualifications

• High school diploma or GED required.
• Experience with dental and/or oral surgery preferred.
• Excellent communication and computer skills.

Responsibilities

• Physician support: monitor physicians’ schedule and personal calendar with the team.
• Scheduling: register patients for office visits and procedures; update demographics, insurance, and referring doctor info.
• Physician and department liaison: primary contact between physicians and patient families; handle questions and route calls.
• Coordination of care: act as the face of the practice; communicate the plan of care to families.
• Clinic management: prepare charts, verify insurance, obtain records and referrals; log updates accurately.
• Administrative tasks: patient correspondence, distribute mail, upload outside notes and radiographs; assist with letters and projects.

Skills

Customer service

Communication skills

Multitasking

Team coordination

Attention to detail

Education

High School Diploma/ GED

Tools

Microsoft Office

EMR/Electronic Medical Records

Job description

Position Summary/ Department Summary:

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.

Key Responsibilities

• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.
• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

Minimum Qualifications

Education:

• High School Diploma/ GED.

Experience:

• Experience with dental and/or oral surgery preferred.
• Basic customer service and computer skills.
• Strong communication skills.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).