Hybrid 2nd-Shift Communication Center Rep

Ourlivesmadison

Madison, Northern (WI, KY)

Hybrid

USD 25,000 - 30,000

Part time

2 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Parental leave

Adoption assistance

Tuition benefits

Referral bonus

Job summary

UW Health is seeking a Communication Center Representative in Madison, WI. This 0.6 FTE role covers 2nd shift (2:45pm-11:15pm) with hybrid work and on-site visits 1-2 times weekly at 610 N Whitney Way, Madison.

You will support paging, messaging and scheduling, and handle appointment services for UW Health. Responsibilities include communicating with staff, physicians and patients, confirming/canceling appointments during nights/weekends/holidays, and handling emergency calls while using

Qualifications

Associate’s Degree in Healthcare, IT, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
Associate’s Degree or Bachelor’s degree in Healthcare, IT, Business, or related field strongly Preferred
Experience in a large automated call service center and familiarity with at least one form of call processing software preferred
1 year of experience in a medical, call center, or customer service environment preferred

Responsibilities

Support paging, messaging and scheduling, and appointment services for UW Health.
Provide remarkable customer service to UW Health staff, physicians, and patients.
Confirm and cancel appointments on nights, weekends and holidays for designated clinics.
Take calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.