Hybrid Medical Reception & Call Center Associate

Group Health Cooperative of South Central Wisconsin; Madison (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Reception Desk and Call Center staff member. You will handle member calls, relay messages, schedule appointments, and inform members of fees.

The role requires on-site reception duties at the Olin clinic with hybrid Call Center options after a 90-day intro period. The position emphasizes patient confidentiality, strong communication, and reliable multitasking in a fast-paced health care environment.

Qualifications

• High school graduate or equivalent required.
• Minimum six months customer service experience; medical reception/Call Center preferred.
• Experience with telephone service and medical terminology preferred.
• Ability to pass basic skill checks within ~3 months.
• Excellent organization and communication skills.
• Maintain patient confidentiality (HIPAA familiarity).
• Proficiency with computers, databases, and email.
• Ability to learn electronic medical record systems and scheduling protocols.

Responsibilities

• Answer calls from members, co-workers, and staff; relay messages promptly.
• Schedule follow-up and routine appointments; inform members of co-pays.
• Provide general information and assist with inquiries.
• Work under supervision of Call Center Supervisor.

Skills

Customer service

Medical reception

Telephone handling

HIPAA knowledge

Organization

Communication

Multitasking

Keyboard typing 30 WPM

Professionalism

Education

High school diploma

Tools

Email

Database

Job description

Group Health Cooperative of South Central Wisconsin is seeking a Reception Desk and Call Center staff member. You will handle member calls, relay messages, schedule appointments, and inform members of fees.

The role requires on-site reception duties at the Olin clinic with hybrid Call Center options after a 90-day intro period. The position emphasizes patient confidentiality, strong communication, and reliable multitasking in a fast-paced health care environment.