Healthcare Communications Dispatcher

UnityPoint Health; Madison (WI); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Paid time off

401K matching

Dental, health, and vision insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Madison, WI seeks a Communication Representative to support switchboard operations, handle incoming calls, pages and messages, and ensure timely communication across the organization. You must be available to work 18-24 hours per week with day shifts during a 4–6 week training period, including weekends and holidays.

Training is conducted during regular daytime hours (8am–6pm) with 4–6 hour shifts.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Assist with switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing.
• Prioritize and manage calls based on urgency while delivering customer service to patients, staff, and visitors.
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to emergency teams.
• Coordinate after-hours communication and maintain on-call schedules and contact lists.
• Arrange auxiliary communication services (ASL and LEP interpreters) as needed.
• Support daily telecommunications operations and document issues and outages.
• Contribute to process improvements by documenting system inefficiencies and maintaining records.

Education

High school diploma or equivalent

Job description

UnityPoint Health in Madison, WI seeks a Communication Representative to support switchboard operations, handle incoming calls, pages and messages, and ensure timely communication across the organization. You must be available to work 18-24 hours per week with day shifts during a 4–6 week training period, including weekends and holidays.

Training is conducted during regular daytime hours (8am–6pm) with 4–6 hour shifts.