HVAC Technical Support & Training Specialist

BellSimons Companies; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance

Paid time off and holidays

Weekly pay

Job summary

BellSimons is seeking a Technical Support Specialist to provide pre- and post-sale support, plus training for customers and employees. The role partners with sales and support teams and requires travel up to 40 hours per week as needed.

Based in Maine, the position emphasizes excellent customer service, strong HVAC knowledge, and proficiency with Microsoft Office. You will document processes, assist dealers on-site, and help maintain training programs.

Qualifications

• HVAC or related field experience is required.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office products.
• Strong numeracy and data-entry abilities.

Responsibilities

• Provides prompt, courteous, and effective customer service across all channels.
• Maintains professionalism in high-pressure situations.
• Delivers technical support to dealers by phone and on-site.
• Prepares call reports and assists in vendor trainings.
• Travels as needed to support responsibilities.
• Maintains technical documentation and supports training programs.

Skills

HVAC experience

Customer service

Microsoft Office

Numerical analysis

Office equipment proficiency

Education

High School diploma or GED

2-year HVAC certificate or related field

Tools

Microsoft Office Suite

Phone systems

Scanners/office hardware

Job description

BellSimons is seeking a Technical Support Specialist to provide pre- and post-sale support, plus training for customers and employees. The role partners with sales and support teams and requires travel up to 40 hours per week as needed.

Based in Maine, the position emphasizes excellent customer service, strong HVAC knowledge, and proficiency with Microsoft Office. You will document processes, assist dealers on-site, and help maintain training programs.