HVAC Technical Support & Training Specialist

Baker Distributing Company; Nevada; On-site; USD 50,000 - 80,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Technical Service Advisor to provide high-level support to HVAC dealers, assisting the Sales Team in growing premier distribution. The role involves phone support, on-site visits, and training events to enhance technician proficiency and service delivery.

The successful candidate will participate in equipment innovation, budget management, and monthly/quarterly reporting while maintaining strong communication with regional managers and manufacturers.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Proficiency in Microsoft Office.
• Excellent communication skills, including oral, written, and verbal.
• Ability to effectively multi-task and learn quickly.

Responsibilities

• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel.
• Conduct on-site job visits when necessary.
• Conduct Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
• Maintain regular contact with regional managers; discuss topics to determine future training.
• Submit regular activity and expense reports within specified timeframes.
• Maintain an accurate and updated digital calendar shared with the manager.
• Lead the industry in proficiency of new technology, HVAC equipment, and accessories through designated training.
• Develop and maintain an appropriate expense budget.

Skills

High School Diploma/GED

Microsoft Office

Excellent written and verbal

Multi-tasking

Negotiation skills

Customer service

Analytical thinking

Independent & team work

English communication

Education

High School Diploma or GED

Job description

Baker Distributing Company LLC is seeking a Technical Service Advisor to provide high-level support to HVAC dealers, assisting the Sales Team in growing premier distribution. The role involves phone support, on-site visits, and training events to enhance technician proficiency and service delivery.

The successful candidate will participate in equipment innovation, budget management, and monthly/quarterly reporting while maintaining strong communication with regional managers and manufacturers.