HVAC Tech Support Specialist - Pre/Post-Sales

DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I; Wharton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Daikin Comfort Technologies Northeast, Inc. is seeking an HVAC Service Support Specialist to provide expert technical assistance to contractors, distributors, engineers, and end users.

You will handle pre- and post-sales support by phone and email, assist with equipment selection, and maintain comprehensive CRM records. Responsibilities include troubleshooting, providing submittal data, and coordinating field visits, with a focus on accurate documentation and timely resolutions.

Qualifications

• Excellent communication and interpersonal skills for diverse client groups.
• Ability to troubleshoot in-depth service issues via phone and email.
• Ability to read, analyze, and interpret technical material and drawings.

Responsibilities

• Provide prompt, courteous technical support to contractors, distributors, engineers, and end users.
• Deliver pre- and post-sales technical support via phone and email.
• Assist customers in equipment selection and application per Daikin guidelines.
• Log calls and incidents in the CRM with models and project details.
• Support field visits and training distribution to service reps and contractors.
• Prepare submittal drawings, wiring diagrams, capacity data, and piping recommendations as published.

Skills

Communication skills

Troubleshooting

Technical reading

Technical writing

Drawing interpretation

Presentation skills

Time management

Multi-tasking

Planning & analysis

MS Office (Excel/PowerPoint/Word)

Education

High School Diploma or GED

Tools

Excel

PowerPoint

Word

Job description

Daikin Comfort Technologies Northeast, Inc. is seeking an HVAC Service Support Specialist to provide expert technical assistance to contractors, distributors, engineers, and end users.

You will handle pre- and post-sales support by phone and email, assist with equipment selection, and maintain comprehensive CRM records. Responsibilities include troubleshooting, providing submittal data, and coordinating field visits, with a focus on accurate documentation and timely resolutions.