HVAC Technical Support & Applications Expert

Goodman Manufacturing; Town of Texas (WI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Daikin in the United States is seeking an HVAC Service Support Specialist to provide technical assistance to contractors, distributors, engineers, and end users. This role focuses on pre- and post-sales support, troubleshooting, and application guidance for Daikin equipment.

The ideal candidate has hands-on HVAC experience, strong communication skills, and can work independently in a technically oriented environment.

Qualifications

• HVAC field experience and ability to troubleshoot technical issues.
• Strong communication and documentation skills required.
• Ability to read and interpret technical drawings and manuals.

Responsibilities

• Provide prompt pre- and post-sales technical support via phone and email.
• Assist contractors, distributors, and reps with Daikin equipment applications.
• Log calls and incidents in the CRM and track customer and model data.
• Support field visits coordination and provide submittal drawings or diagrams as needed.
• Explain control-related questions and assist with troubleshooting.
• Perform related projects to support business needs.

Skills

HVAC field experience

Technical support

Excellent communication

Troubleshooting

Documentation

Reading drawings

MS Office

Time management

Teamwork

Education

High School Diploma

Vocational Certification

Job description

Daikin in the United States is seeking an HVAC Service Support Specialist to provide technical assistance to contractors, distributors, engineers, and end users. This role focuses on pre- and post-sales support, troubleshooting, and application guidance for Daikin equipment.

The ideal candidate has hands-on HVAC experience, strong communication skills, and can work independently in a technically oriented environment.