HVAC Technical Service Lead & Field Trainer

Daikin Comfort; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

Daikin Comfort in the United States is seeking a skilled technical support professional to deliver reliable, empathetic assistance to customers, resolve issues, and support sales growth across the region.

You will gather customer feedback, record field data, train distributors, conduct technical sessions for dealers, and provide guidance on installation, startup, and troubleshooting of Daikin products.

Qualifications

• Public speaking ability required.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office365.
• HVAC certification or two-year degree preferred.

Responsibilities

• Provide reliable, empathetic technical support to customers; resolve issues and support sales growth.
• Gather voice of the customer to monitor quality issues and support site visits.
• Complete field service reports documenting issues to ensure product integrity.
• Train and audit distributors and technical managers when required.
• Lead technical training sessions for dealers and contractors on installation, startup and troubleshooting.
• Provide guidance to field technicians for installations, repairs, and system optimization.
• Travel to territory sites as required and maintain detailed records.

Skills

Public speaking

Customer service

MS Office365

Communication skills

Time management

Troubleshooting

Problem solving

Education

High School Diploma or GED

HVAC certification

Job description

Daikin Comfort in the United States is seeking a skilled technical support professional to deliver reliable, empathetic assistance to customers, resolve issues, and support sales growth across the region.

You will gather customer feedback, record field data, train distributors, conduct technical sessions for dealers, and provide guidance on installation, startup, and troubleshooting of Daikin products.