HVAC Solutions Engineer — Technical Support

Daikin Comfort; Wharton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Daikin is seeking an HVAC Service Support Specialist in the United States, based in New Jersey. The role provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines, handling pre- and post-sales support via phone and email.

Responsibilities include troubleshooting, assisting with equipment selection, logging calls in CRM, and providing submittal drawings and diagrams as published in Daikin literature.

Qualifications

• High School Diploma or GED required.
• 3-5 years of experience in the HVAC field or a technical support role.
• Vocational Certification / Degree preferred.

Responsibilities

• Provide prompt and courteous responses to calls to the Technical Support Center hotline.
• Provide pre and post-sales technical support via telephone and email.
• Assist reps, distributors, and contractors in troubleshooting and equipment selection.

Education

High School Diploma or GED Equivalent

Vocational Certification / Degree preferred

Tools

Excel

PowerPoint

Word

Job description

Daikin is seeking an HVAC Service Support Specialist in the United States, based in New Jersey. The role provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines, handling pre- and post-sales support via phone and email.

Responsibilities include troubleshooting, assisting with equipment selection, logging calls in CRM, and providing submittal drawings and diagrams as published in Daikin literature.