HVAC Systems Support Pro

Goodman Manufacturing; Wharton, Northern (NJ, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Daikin's US Technical Support Center seeks an HVAC Service Support Specialist to provide pre- and post-sales technical assistance to contractors, distributors, engineers, and end users for Daikin’s domestic product lines. Responsibilities include troubleshooting, applying equipment selection, and responding via phone and email.

The role requires 3–5 years in HVAC or technical support, a high school diploma or GED, and strong communication and documentation skills.

Qualifications

• 3-5 years of HVAC field or technical support experience.
• High School Diploma or GED; vocational certification/degree preferred.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Provide prompt and courteous responses to calls into the Technical Support Center hotline.
• Provide pre and post-sales technical support via telephone and email.
• Assist reps, distributors, and contractors in troubleshooting and equipment selection.
• Log all calls and incidents into the CRM module.
• Provide submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations from published literature.
• Assist the Manager in distributing field visit and training requests.
• Follow up on customer inquiries to ensure job completion and satisfaction.
• Provide selection software support.
• Perform additional projects/duties to support ongoing business needs.

Skills

Communication skills

Phone troubleshooting

Technical reading

Report writing

Technical drawings

Problem solving

Teamwork

MS Office

Education

High School Diploma or GED

Vocational certification/degree preferred

Tools

CRM

MS Office

Job description

Daikin's US Technical Support Center seeks an HVAC Service Support Specialist to provide pre- and post-sales technical assistance to contractors, distributors, engineers, and end users for Daikin’s domestic product lines. Responsibilities include troubleshooting, applying equipment selection, and responding via phone and email.

The role requires 3–5 years in HVAC or technical support, a high school diploma or GED, and strong communication and documentation skills.