HVAC VRF/VRV Tech Support Specialist

Goodman Manufacturing; Town of Texas (WI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Daikin seeks an HVAC Service Support Specialist to provide technical support to contractors, distributors, engineers, and end users for US domestic product lines. You will troubleshoot equipment, assist with applications, and collaborate with field staff to ensure timely service and customer satisfaction.

Requires 3-5 years HVAC experience and VRV/VRF knowledge, along with strong communication and the ability to work independently in a fast-paced environment.

Qualifications

• 3-5 years of experience in the HVAC field or a technical support role.
• HVAC install, service, and/or repair experience in VRV/VRF to qualify.

Responsibilities

• Provide prompt and courteous responses to calls in the Technical Support Center hotline.
• Provide pre and post-sales technical support via telephone and email.
• Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection.
• May conduct virtual modeling for troubleshooting and provide resolution.
• Log all calls and incidents into the CRM module to track information by customer, model number, and project.
• Upon request, provide submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations.
• Assist the Manager in distribution of requests for field visits and training to the appropriate Daikin Service Representative.
• Follow up on customer inquiries to ensure job completion and job satisfaction.
• Provide selection software support.
• Perform additional projects/duties to support ongoing business needs.

Skills

HVAC troubleshooting

Customer support

Technical documentation

CRM software

Education

High School Diploma or GED

Vocational certification / degree preferred

Tools

Excel

PowerPoint

Word

Job description

Daikin seeks an HVAC Service Support Specialist to provide technical support to contractors, distributors, engineers, and end users for US domestic product lines. You will troubleshoot equipment, assist with applications, and collaborate with field staff to ensure timely service and customer satisfaction.

Requires 3-5 years HVAC experience and VRV/VRF knowledge, along with strong communication and the ability to work independently in a fast-paced environment.