HVAC Service Scheduling Lead: Customer Coordination

YDU JC Air Cond & Ref Inc.- Dubai; Salem (VA); On-site; USD 82,237,000 - 101,234,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Holidays

Sick time

Employee discounts

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator in Salem, VA to receive and schedule service requests, coordinate labor, and keep customers informed throughout the service lifecycle. This full-time on-site role requires strong organization, excellent communication, and collaboration with billing and support teams to ensure timely, accurate work and positive customer experiences.

A competitive benefits package and paid time off are included, with opportunities for training and

Qualifications

• High school diploma or equivalent with 2–5 years in service scheduling/operations.
• Strong organizational and communication skills with ability to manage multiple tasks.
• Ability to interact effectively with internal and external clients and colleagues.

Responsibilities

• Receive and schedule customer requests for unscheduled and scheduled service.
• Coordinate labor scheduling to match technicians and service needs.
• Communicate action plans and services to customers clearly.

Skills

Scheduling

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma

Associate degree (nice to have)

Tools

NxGen

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator in Salem, VA to receive and schedule service requests, coordinate labor, and keep customers informed throughout the service lifecycle. This full-time on-site role requires strong organization, excellent communication, and collaboration with billing and support teams to ensure timely, accurate work and positive customer experiences.

A competitive benefits package and paid time off are included, with opportunities for training and