HVAC Support Specialist – Scheduling & Service

California Heating; Arcata (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

California Heating is seeking an HVAC Customer Service Representative to handle service requests, support scheduling, and maintain customer satisfaction in a fast-paced call center.

The role requires 2–5 years in customer service, HVAC knowledge, and proficiency with Microsoft Office; training on Successware21 is a plus; this on-site position in Arcata, CA offers steady hours and a team-focused environment.

Qualifications

• High school diploma or equivalent required.
• 2-5 years in a customer service environment.
• Knowledge of standard HVAC concepts and procedures.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Provide fast, friendly, and fun customer service to internal and external customers
• Answer calls related to service, billing, and other departments
• Schedule service/estimate appointments promptly
• Outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and resolve them efficiently and effectively
• Maintain knowledge of brand, policy and procedures as directed by management

Skills

Customer service

Multitasking

Microsoft Office

Empathy

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Successware21

Job description

California Heating is seeking an HVAC Customer Service Representative to handle service requests, support scheduling, and maintain customer satisfaction in a fast-paced call center.

The role requires 2–5 years in customer service, HVAC knowledge, and proficiency with Microsoft Office; training on Successware21 is a plus; this on-site position in Arcata, CA offers steady hours and a team-focused environment.