HVAC Customer Service Pro: Scheduling & Support

Davis Mechanical Contractors; Davis (OK); On-site; USD 36,000 - 48,000; Full time

Job description

• Job Title: HVAC Customer Service Representative
• Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
• Job Summary:
• Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
• Job Duties:
• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Help less experienced representatives understand our Brand, Policy and procedures
• Job Requirements
• Education and Experience
• High school diploma or equivalent
• 2-5 year experience in a customer service environment
• Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
• Honesty and integrity
• Ability communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Advanced Knowledge of Successware21 a plus
• Excellent written and verbal communication skills
• Physical Requirements
• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends.
  

• Job Title: HVAC Customer Service Representative
• Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
• Job Summary:
• Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
• Job Duties:
• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Help less experienced representatives understand our Brand, Policy and procedures
• Job Requirements
• Education and Experience
• High school diploma or equivalent
• 2-5 year experience in a customer service environment
• Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
• Key Competencies
• Honesty and integrity
• Excellent customer service skills
• Ability communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Advanced Knowledge of Successware21 a plus
• Excellent written and verbal communication skills
• Physical Requirements
• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends.
  
Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.