HVAC Customer Support Specialist - In-Office

Service Champions Plumbing, Heating & AC; Brea (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Career growth opportunities

Medical, dental, vision insurance

401(k) with company match

Paid vacation/holidays/sick leave

Job summary

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a dedicated Customer Service Representative to handle high-volume calls, schedule appointments, and resolve customer concerns in-office.

The role requires 3–5 years of call center experience, HVAC/plumbing knowledge a plus, strong typing (45+ WPM), and proficiency with Microsoft Office and Service Titan. Bilingual Spanish is a plus; opportunities for growth and a supportive team environment await.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Identify client needs, provide solutions, and resolve concerns professionally.
• Document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Call center experience

Typing 45 WPM

Bilingual (Spanish)

Strong communication

Customer service

Tools

Microsoft Suite

Service Titan

Job description

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a dedicated Customer Service Representative to handle high-volume calls, schedule appointments, and resolve customer concerns in-office.

The role requires 3–5 years of call center experience, HVAC/plumbing knowledge a plus, strong typing (45+ WPM), and proficiency with Microsoft Office and Service Titan. Bilingual Spanish is a plus; opportunities for growth and a supportive team environment await.