HVAC Service Scheduler & Customer Liaison

Johnson Controls; Salem (AL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Paid time off

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator on-site in Alabama to keep service operations running smoothly by coordinating customer requests, technician schedules, and the daily flow of work that supports timely maintenance and completed service jobs. This role is a key link between customers, technicians, billing, and support teams.

Under supervision, you will receive and schedule customer calls for service, manage the schedule of assigned technicians and mechanics, and

Qualifications

• High school diploma or equivalent, plus 2–5 years in service operations or scheduling.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects and prioritize by impact.

Responsibilities

• Receive and schedule customer requests for unscheduled and scheduled service.
• Coordinate labor scheduling to match technicians and mechanics to the right customer and service need.
• Communicate the action plan and services to be provided directly to the customer.
• Confirm that work has been completed to customer expectations and follow up as needed.
• Debrief assigned technicians and mechanics daily and maintain consistent communication with them.
• Support scheduled service visits, parts ordering and PO creation, start-up support, customer PO confirmation, WIP management, and reconciliation of exceptions.
• Keep customer account information current in NxGen and support time and expense reporting follow-up.
• Review and correct unassociated technician time and assist with other administrative activities as assigned.
• Attend daily team huddles and weekly planning and scheduling meetings.

Skills

Customer service

Scheduling

Communication

Organizational skills

Education

High school diploma or equivalent

Associate degree (nice to have)

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator on-site in Alabama to keep service operations running smoothly by coordinating customer requests, technician schedules, and the daily flow of work that supports timely maintenance and completed service jobs. This role is a key link between customers, technicians, billing, and support teams.

Under supervision, you will receive and schedule customer calls for service, manage the schedule of assigned technicians and mechanics, and