Onsite HVAC Service Scheduler & Customer Coordinator

Alloy Enterprises; Virginia (MN); On-site; USD 82,347,000 - 101,234,000; Full time

Benefits offered by this job

401K plan

Medical insurance

Dental plan

Vision care

Paid vacation

Holidays and sick time

Employee discounts

Cross-training opportunities

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator to manage customer requests and schedule technicians for on-site service. You will debrief technicians, coordinate parts ordering, and maintain accurate NxGen records while supporting daily planning and reporting.

The role requires 2–5 years in service scheduling, strong organizational and communication skills, and the ability to handle multiple projects with a customer-focused mindset.

Qualifications

• High school diploma or equivalent, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to communicate effectively with internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Receive and schedule customer requests for unscheduled and scheduled service.
• Coordinate labor scheduling to match technicians and mechanics to the right customer and service need.
• Communicate the action plan and services to be provided directly to the customer.
• Confirm that work has been completed to customer expectations and follow up as needed.
• Answer customer inquiries and resolve or elevate issues appropriately.
• Debrief assigned technicians and mechanics daily and maintain consistent communication with them.
• Support scheduled service visits, parts ordering and PO creation, start-up support, customer PO confirmation, WIP management, and reconciliation of exceptions.
• Keep customer account information current in NxGen and support time and expense reporting follow-up.
• Review and correct unassociated technician time and assist with other administrative activities as assigned.
• Attend daily team huddles and weekly planning and scheduling meetings.

Skills

Independent work

Organizational skills

Interpersonal skills

Effective communication

Prioritization

Influencing diverse teams

Education

High school diploma or equivalent

Associate degree

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator to manage customer requests and schedule technicians for on-site service. You will debrief technicians, coordinate parts ordering, and maintain accurate NxGen records while supporting daily planning and reporting.

The role requires 2–5 years in service scheduling, strong organizational and communication skills, and the ability to handle multiple projects with a customer-focused mindset.